You're in control of your data. This page explains exactly how to delete your Moofment account and all associated data — in-app, or by contacting us directly.
The fastest way. Takes about 30 seconds.
Prefer to email us? Send a short message from the email address associated with your Moofment account.
When you delete your Moofment account, the following data is permanently removed:
For legal and security reasons, we may retain a small amount of non-personal metadata for a limited time:
None of this retained data contains personal information that can identify you.
Deleting your Moofment account does not delete or modify your official VanMoof account with VanMoof B.V. or McLaren Applied. Your bike will continue to work with the official VanMoof app exactly as before.
In-app deletion is immediate. Your data is removed from your device and queued for deletion from Apple CloudKit. Cloud deletion typically completes within 24–48 hours, and at most within 30 days.
Email deletion requests are processed within 7 days, with final deletion completed within 30 days of the request.
This action is permanent. Once your Moofment account is deleted, none of the data above can be recovered. If you want to use Moofment again later, you'll need to sign up from scratch.
If you're unsure about deleting, want to pause instead, or have questions about what specific data we hold, email [email protected]. Under GDPR you also have the right to request a copy of your data (data portability), or to correct inaccurate data — just ask.
For full details on what we collect and how it's processed, see our privacy policy.